How to solve case study best tips to solve case study in cs exam
A case is a scenario that gives you the opportunity to identify problems and recommend a course of action in a business situation.
The case may be real or fictional, but will usually represent a complex situation with no ready solutions.
The analyst needs to:
- identify the problem(s) in the situation presented in the scenario
- analyse the key issues within the context of the theory presented in your course
- develop and compare alternative solutions to the problems
- consider the advantages and disadvantages of various possible solutions
- select the best solution and make recommendations for action
- write up your case analysis in appropriate case analysis report format.
Case analyses are often used in exam to view:
- how you think
- how you structure problems
- your ability to *conceptualise, *draw clarity from ambiguity, *form views, *make recommendations.
The stages in preparing a case analysis:
- understanding the case
- identifying the core problem in the case
- analysing the issues in the context of a theoretical framework
- exploring alternative solutions with reference to a theoretical framework
- choosing the best solution
- making recommendations for action.
What do you need to do to understand the situation?
Your first task is to understand the scenario you are given. When you read the scenario you should identify the facts of the case.
The following questions can guide you in doing this.
- What is the mission of the organisation?
- Who are the “stakeholders” within the organisation?
- Who are the “stakeholders” or target groups outside the organisation?
- What is the formal decision making process in the organisation?
- What are the informal decision making processes in the organisation?
- What is the process of production or service delivery?
- Who are the competitors?
- What external factors impact on the organisation?
- What is the major problem?
- What are subsequent problems and implications?
- What is the role of management in relation to the problem?
- What is the role of production/service providers in relation to the problem?
As you are reading you will also need to fill in gaps based on your knowledge of theory and of the world and ignore irrelevant details.
Steps to identifying the core problems:
As you identify the facts of the case you will begin to think about the problems and to decide which problems are core problems. In doing this you will need to;
- distinguish between symptoms of the major problems and the major problems themselves
- distinguish between immediate and longer term problems
- find evidence to support your decision about what you believe to be the core problems.
How to analyze the issues:
As you identify the core problems you will begin to analyses the issues underlying these problems.
The following steps assist with this;
- Identify any bias in the way the case is described.
- Classify the factors that influence the problem as internal or external to the organisation.
- Reflect on theoretical principles from your course that might explain aspects of the case.
- Apply analytical models from your course to further illuminate the situation.
- Identify the decisions that need to be made.
- Identify strategic issues.
- Identify risk factors.
- Identify historical precedents.
Exploring alternative solutions:
As you are analyzing the issues you will begin to think about alternative solutions. You should:
- consider individual and organizational levels
- consider the long and the short term
- define the alternative possible solutions
- compare the alternative solutions in regard to *theoretical grounding, *strengths and weaknesses, *risk factors.
How do you choose the best solution?
As you explore the alternative solutions you will begin to decide on the best solution for the organisation in solving its problems.
It is important at this stage to provide a justification for the solution you choose.
What are the steps in making a recommendation?
When you have decided on the best solution you will be able to make a recommendation or recommendations.
At this stage you should do the following:
- Express your recommendation(s) precisely.
- Ensure that your recommendations are complementary.
- Ensure that it is feasible to implement the recommendations.
Present your case analysis
A case analysis is presented as a report. Refer to the EDU handout on reports for guidance on how to format a report.
The following is a suggested structure for a case analysis report: